Japan WiFi Unlimited from $24.4/mo.VALID UNTIL 2025-05-30SEE DETAILS

Taiwan Pickup / Return

 

7- ELEVEN Pickup Instructions (Taiwan)

Please provide the last 3 digits of your phone number to the staff and show your passport.

You will receive the following items:

 

1iVideo Pocket WiFi 27-11 Return bag 37-11 Return Slip

Please keep all of them with care.

7- ELEVEN ibon Return Instructions

You can find your return PIN code on your return slip. The return code is only valid for 30 days. If your rental period is over 30 days, please use the new return code, which can be found in the return notification email or your Rental History. We are not responsible if you cannot find your return code and fail to return the device. If you cannot find it, please contact us as soon as possible.

Alternatively, there are free return drop boxes available 24/7 where devices can be dropped off at Taoyuan International Airport and Kaohsiung Xiaogang Airport.

  1. 1

    Click “代碼輸入” (Key in Pin Code), click 條碼辨識輸入 for scan QR code

  2. 2

    Scan the QR code on the top right of the return slip and click “下一步” (Next)

  3. 3

    Click "同意,繼續下一步" (Agree, Next)

  1. 4

    Click "確認" (Confirm)

  2. 5

    iBon will print out "7-ELEVEN交貨便服務單" (7-ELEVEN Return Slip)

  3. 6

    Place your device into the 7-11 return bag and hand it with "7-ELEVEN交貨便服務單" (7-ELEVEN Return Slip) to the staff. Keep your return receipt for future reference.

OK Pickup Instructions (Hi-Life currently not available)

Please provide the last 3 digits of your phone number to the staff and show your passport.

OK Return Instructions(Hi-Life currently not available)

Place your device into the OK return bag and hand it with "OK 超商專用還件單" (OK Return Slip) to the staff. Keep your return receipt for future reference.

If you received it from OK, you can return it to any OK location within Taiwan.
If the return slip is lost, please contact customer service to request a 7-ELEVEN Return Code as an alternative.

 

WiFi Router Pickup Counter Pickup Instructions

Pickup times are from 6:00 to 23:30 on the day of your reservation.

 

To collect your Wi-Fi router and SIM card, please go to the designated pickup counter, inform the staff that you are collecting an iVideo product, and present your ID along with your name and phone number.

WiFi Router Pickup Counter Return Instructions

There are return drop boxes where devices can be dropped off free of charge, located at the original pickup counter. Make sure to drop off the device before entering customs. Late return penalty and additional shipping fee will be at your own cost.

Alternatively, there are return drop boxes where devices can be dropped off free of charge, located in the Taoyuan and Kaohsiung airports (24/7).

You can also ship the devices or SIM cards at your own expense using a trackable service to the following address:
6F., No. 177, Sec. 3, Roosevelt Rd., Da’an Dist., Taipei City 106, Taiwan (R.O.C.)

 

T-Cat Delivery Service Pickup Instructions

Packages will arrive one day before your rental start date for home and hotel deliveries. For hotel deliveries, prior contact with the hotel staff is needed. Please also make sure the name on the order matches the name on your booking reservation. Please keep the prepaid T-CAT Return Bag as you’ll need it when returning the device.

7- ELEVEN ibon Return Instructions

You can find your 7-Eleven return number through the email confirmation or on your order confirmation slip. The return number is only valid for 30 days. If your rental period is over 30 days, please use the new return number, which can be found in the return notification email, your Rental History, or the text message on your phone. If you cannot find it, please contact us as soon as possible.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7).

  1. 1

    Click “代碼輸入” (Key in Pin Code)

  2. 2

    Scan the QR code on the top right of the return slip and click “下一步” (Next)

  3. 3

    Click "同意,繼續下一步" (Agree, Next)

  1. 4

    Click "確認" (Confirm)

  2. 5

    iBon will print out "7-ELEVEN交貨便服務單" (7-ELEVEN Return Slip)

  3. 6

    Place your device into the 7-11 return bag and hand it with and "7-ELEVEN交貨便服務單" (7-ELEVEN Return Slip)to the staff. Keep your return receipt for future reference.

iVideo Store Pickup Instructions

Please present your ID card, passport, or iVideo Username for pickup during store open hours, which may vary based on location.

iVideo Store Return Instructions

Please return the device to our iVideo Taiwan Store during store hours.

Alternatively, you may drop off the device free of charge at our return drop boxes located at Taoyuan and Kaohsiung airports (available 24/7).

If you are unable to return the device using the above methods or locations, please ship it at your own expense using a trackable service to the following address:

6F., No. 177, Sec. 3, Roosevelt Rd., Da’an Dist., Taipei City 106, Taiwan (R.O.C.